Complimentary U.S. delivery on orders over $60

ERAVINE

Shipping policy

Last updated: August 26, 2026

This Shipping Policy explains ERAVINE order processing, delivery estimates, charges, tracking, and what to do if a parcel is delayed or missing.

Where we ship

ERAVINE currently ships to eligible addresses in the United States, including the contiguous states, Alaska, Hawaii, U.S. territories, and APO/FPO addresses where carrier service is available. We do not currently offer international delivery. Availability may be limited for certain remote addresses or products.

Processing time

Most orders are prepared within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding U.S. public holidays. Processing time is separate from carrier transit time.

Orders placed during launches, promotions, holidays, severe weather, or unusually high volume may require additional processing time. If an item is a preorder or has a different dispatch window, that timing will be stated on the product page.

Shipping rates

  • Orders of $60 or more: Complimentary standard U.S. delivery.
  • Orders below $60: $6.95 standard delivery.

The $60 threshold is calculated on the merchandise subtotal after discounts and before taxes, shipping charges, gift cards, or other fees. Unless stated otherwise, expedited delivery is not included in the complimentary offer.

Estimated delivery times

  • Contiguous United States: approximately 4–8 business days after dispatch.
  • Alaska and Hawaii: approximately 7–14 business days after dispatch.
  • U.S. territories and APO/FPO: approximately 7–14 business days, and sometimes longer depending on local service.

Delivery dates are estimates, not guarantees. Carrier capacity, weather, transportation disruptions, security screening, local service, holidays, and address issues can affect transit time after an order leaves our control.

Order tracking

A shipping confirmation email with a tracking link will be sent when your order is dispatched. Tracking may require up to 48 hours to display the first scan. If you do not see the email, check spam, junk, and promotions folders and confirm that you are reviewing the email address used at checkout.

Accurate shipping information

Customers are responsible for entering a complete and accurate delivery address. Review apartment or suite numbers, ZIP code, recipient name, and contact information before placing the order. Email info@aneladress.shop immediately if a correction is needed. We can review requests made within 12 hours, but changes are not guaranteed once fulfillment begins.

ERAVINE is not responsible for delay, loss, or return caused by an incorrect or incomplete address provided at checkout. Additional carrier or reshipment charges may apply to packages returned to sender.

Split shipments

Items from one order may occasionally ship in separate packages. If this occurs, each package may have its own tracking number. You will not be charged an additional standard delivery fee solely because an order is split.

Delayed tracking or delivery

Carrier scans may pause between facilities. Please allow up to 5 business days without an update before contacting us. If the estimated window has passed, email your order number to info@aneladress.shop so we can review the tracking history and available carrier options.

Marked delivered but not received

Check the delivery area, mailbox, parcel locker, reception desk, household members, and neighbors. Some carriers mark a parcel delivered shortly before final handoff. If it remains missing after 48 hours, contact the carrier and then contact ERAVINE with the order number and any carrier case reference.

ERAVINE will assist with a reasonable investigation, but replacement or refund eligibility depends on the circumstances, carrier findings, proof of delivery, and applicable law.

Lost or damaged in transit

If a package arrives visibly damaged, photograph the package before opening it and retain all packaging. Contact us within 7 days with your order number and clear photographs. If a carrier confirms a package is lost, we will review the appropriate replacement or refund solution.

Taxes

Applicable sales tax is calculated at checkout based on the delivery address and legal requirements. Customers will see the final total before payment is submitted.

Contact

For shipping questions, email info@aneladress.shop. Customer care is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time and normally responds within 1–2 business days.