Frequently Asked Questions

Ordering

How do I know my order was received?

After checkout, you will receive an order confirmation at the email address provided. If it does not appear within a few minutes, check your spam or promotions folder. Contact us if you still cannot find it.

Can I change or cancel an order?

Email info@styleviro.com as soon as possible with your order number. We can usually review cancellation or address-change requests submitted within 12 hours, but changes are not guaranteed once fulfillment has started.

Why was my order canceled?

An order may be canceled if payment cannot be verified, inventory becomes unavailable, or the shipping address presents a fulfillment risk. If this happens, any captured payment will be refunded to the original payment method.

Payment

Which payment methods do you accept?

Available payment methods are shown securely at checkout and may vary by device or region. Prices are displayed in U.S. dollars unless otherwise indicated.

When will I be charged?

Your payment method is charged when the order is accepted. Your bank may show a temporary authorization before the final charge is posted.

Shipping

How long does delivery take?

Orders are normally processed in 1–3 business days. Standard delivery to the contiguous United States is estimated at 4–8 business days after dispatch. Alaska, Hawaii, U.S. territories, and APO/FPO addresses may require 7–14 business days.

Do you offer free shipping?

Yes. Complimentary standard U.S. delivery is available on merchandise subtotals of $60 or more after discounts and before taxes. Orders below $60 are charged a $6.95 standard delivery fee.

How do I track my order?

When your order ships, we will send a confirmation email containing a tracking link. Tracking may take up to 48 hours to show its first carrier scan.

Returns

What is your return window?

Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, undamaged, free of fragrance or marks, and returned with original tags attached.

Do you offer exchanges?

We do not currently process direct exchanges. For the fastest result, return the eligible item and place a new order for the preferred size or style.

What if my item is damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos. If the issue is confirmed, STYLEVIRO will provide an appropriate replacement, refund, or prepaid return solution.

Fit and care

How should I choose a size?

Review the product-specific measurements and fit notes, then compare them with a similar garment you already own. Our Fit & Size page explains how to measure your body accurately.

How should I care for my dress?

Always follow the care label attached to the garment. When in doubt, professional dry cleaning is the safest option for structured, embellished, or delicate dresses.

Need more help?

Email info@styleviro.com. Customer care is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time, and normally responds within 1–2 business days.