Return & Refund Policy
We want you to feel confident when ordering from styleviro. This policy explains return eligibility, return timing, return costs, and how refunds are processed for purchases made through our online store.
7-Day Return Window
You may request a return within 7 calendar days after the carrier marks your order as delivered. Return requests submitted after the 7-day period are generally not eligible unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the item must be:
• Unworn and unwashed
• Unaltered and undamaged
• Free of fragrance, deodorant, makeup, pet hair, or other marks
• Returned with original tags attached
• Returned with the original protective packaging, where applicable
We reserve the right to decline a return or reduce the refund amount if an item is returned in a condition that prevents it from being resold.
Non-Returnable Items
The following items are generally not eligible for return:
• Items marked Final Sale at the time of purchase
• Gift cards
• Items that have been worn, washed, altered, or damaged
• Items returned without their original tags
• Personalized or made-to-order items, if offered
• Any item specifically identified as non-returnable on its product page
Additional restrictions may apply where permitted by applicable law. These exclusions do not limit any consumer rights that cannot legally be waived.
How to Start a Return
To request a return, please contact us at info@styleviro.com within 7 calendar days of delivery and provide:
• Your order number
• The item you wish to return
• The reason for the return
After reviewing your request, our customer service team will provide return authorization and instructions if the return is approved.
Please do not send your return before receiving authorization from our customer service team. Do not send returns to our business correspondence address unless our team specifically instructs you to do so.
Returns sent without authorization, to an incorrect address, or through an untrackable shipping method may be delayed, refused, or returned to the sender.
Return Shipping Costs
For returns due to reasons such as size, color, style preference, change of mind, or other personal reasons, the customer is responsible for all return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been successfully processed.
Original shipping charges are generally non-refundable.
If we confirm that an item was delivered damaged, defective, or incorrect, styleviro will cover the appropriate return shipping cost or provide a prepaid return label when applicable.
We are not responsible for items lost during return transit when the customer arranges and pays for the return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@styleviro.com.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label, when applicable
After reviewing the issue, we may provide a replacement, refund, repair solution, or prepaid return label, depending on the circumstances.
Please note that normal variations in color caused by lighting, screen settings, fabric texture, or normal production differences are not automatically considered defects.
Exchanges
We do not currently offer direct exchanges.
If you need a different size, color, or style, we recommend requesting a return for the eligible item and placing a new order for the item you prefer.
Please note that inventory is not reserved while your return is being processed or shipped back to us.
Refund Process
Once your returned item is received, please allow up to 5 business days for our team to inspect and process the return.
If the return is approved, the refund will be issued to your original payment method.
After the refund is issued, your bank or card provider may require an additional 5–10 business days for the credit to appear on your account.
styleviro does not control the processing time of banks, credit card companies, or other financial institutions.
Original shipping charges are generally non-refundable. Return shipping costs paid by the customer are also non-refundable.
If a promotional discount was applied across multiple items in an order, the refunded amount may be adjusted to reflect the portion of the discount allocated to the returned item.
Orders Returned to Sender
If an order is refused, unclaimed, or returned to us because of an incomplete or incorrect shipping address provided at checkout, the original shipping charge is generally non-refundable.
Any additional return or reshipment costs may also be the customer's responsibility.
If you would like an eligible package to be shipped again, please contact us at info@styleviro.com and our customer service team will review your request.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at info@styleviro.com.
We can review cancellation or order-change requests submitted within 12 hours of purchase, but we cannot guarantee that changes or cancellations will be possible once order fulfillment has started or a shipping label has been created.
If your order can no longer be canceled, you may use our regular return policy after delivery, provided the item meets the return requirements.
Fair-Use Policy
We want to provide a fair and consistent return experience for all customers.
styleviro may limit or refuse returns that show signs of fraud, abuse, excessive wear-and-return activity, or repeated violations of this policy.
This policy does not affect any rights provided to consumers under applicable law.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact our customer service team.
styleviro
Email: info@styleviro.com
Phone: (213) 742-5838
Address: 7940 Amandas Crossing Dr W, Jacksonville, FL 32244, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
We normally respond to customer inquiries within 1–2 business days.