Refund policy

Last updated: August 26, 2026

We want you to feel confident when ordering from ERAVINE. This policy explains eligibility, timing, return costs, and the refund process for purchases made through our online store.

30-day return window

You may request a return within 30 calendar days after the carrier marks your order delivered. Requests submitted after 30 days are not eligible unless required by applicable law.

Return eligibility

To qualify, an item must be unworn, unwashed, unaltered, undamaged, and free of fragrance, deodorant, makeup, pet hair, or other marks. Original tags and protective packaging must remain attached or included. We may decline or reduce a refund if an item is returned in a condition that prevents resale.

Non-returnable items

• Items marked Final Sale at the time of purchase
• Gift cards
• Items that have been worn, washed, altered, damaged, or returned without original tags
• Personalized or made-to-order items, if offered
• Any item identified as non-returnable on its product page

Additional restrictions may apply where permitted by law. These exclusions do not limit rights that cannot legally be waived.

How to start a return

Email info@aneladress.shop with your order number, the item you wish to return, and the reason for the request. If approved, we will provide return authorization and instructions. Do not send a package before receiving authorization, and do not send returns to our business correspondence address unless our team specifically instructs you to do so.

Returns sent without authorization, to an incorrect address, or using a method that cannot be tracked may be delayed, refused, or returned to sender.

Return shipping cost

For approved standard U.S. returns, a $6.95 return-label fee may be deducted from the refund. Original shipping charges are non-refundable. If we confirm that an item arrived damaged, defective, or incorrect, ERAVINE will cover the appropriate return shipping cost.

You are responsible for the return package until it is received. Keep the carrier receipt and tracking number. We are not responsible for items lost in return transit when a label not supplied by ERAVINE is used.

Damaged, defective, or incorrect items

Inspect your order promptly. Contact us within 7 days of delivery if an item is damaged, defective, or different from what you ordered. Include the order number and clear photographs of the item, packaging, and shipping label. After review, we may provide a replacement, refund, repair solution, or prepaid return label, as appropriate.

Normal variations in color caused by lighting, screens, fabric texture, or production are not automatically considered defects.

Exchanges

We do not currently process direct exchanges. For the fastest result, request a return for the eligible item and place a new order for the preferred size, color, or style. Inventory is not reserved while a return is in transit.

Refund process

Once a return is received, allow up to 5 business days for inspection. If approved, the refund will be issued to the original payment method. Your bank or card provider may require an additional 5–10 business days to post the credit. ERAVINE does not control financial-institution processing times.

Any return-label fee, non-refundable original shipping charge, or authorized deduction for diminished item value will be subtracted from the refund where permitted by law. If a promotional discount was applied to multiple items, the refunded amount will reflect the allocated discount.

Orders returned to sender

If an order is refused, unclaimed, or returned because of an incomplete or incorrect address, the original shipping charge is non-refundable and any additional return or reshipment cost may be deducted from the refund. Contact us if you would like an eligible package shipped again.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We can review requests submitted within 12 hours of purchase, but we cannot guarantee a change once fulfillment has started or a shipping label has been created. If cancellation is no longer possible, the regular return policy applies after delivery.

Fair-use policy

We may limit or refuse returns that show signs of fraud, abuse, excessive wear-and-return activity, or repeated policy violations. This does not affect rights provided by applicable consumer law.

Questions

Contact ERAVINE at info@aneladress.shop. Customer care is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time and normally responds within 1–2 business days.